Refund policy
The Bikini Shoppe Online Store Return & Exchange Policy
Your Satisfaction is Our Priority
Welcome to The Bikini Shoppe's online store! We pride ourselves on exceptional customer service and understand that the nature of online shopping can sometimes require a bit of flexibility. Here's our comprehensive return and exchange policy designed with your convenience and satisfaction in mind.
***Damages and Issues***
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.
Returns & Exchanges Overview
- Returns for Refund: You can return your online purchase within 14 days from the date of receipt for a full refund, provided the items are unused, in resellable condition, and not on SALE.
- Exchanges & Store Credit: Missed the 14-day window? You're covered! We accept returns for an exchange or store credit within 30 days from the date of receipt. Items must be in unused, resellable condition. A Return Authorization is required for these processes.
- Final Sale Items: Please note, items marked as Final Sale are not eligible for returns, exchanges, or store credit.
How to Process Your Return or Exchange
- Neatly repackage your items with the receipt and/or order paperwork that came with your purchase.
- Send back your return to us (at your expense) to the address below, using any method desired…we recommend a traceable one!:
The Bikini Shoppe
ATTN: Returns
728 Ventura Pl. Suite A
San Diego, CA 92109
- In-Store Returns: Online orders can be returned at our San Diego store location. E-commerce returns are processed on weekday mornings. Returns brought in at other times will be processed the next business day.
Additional Information
- Online vs. In-Store Purchases: This policy applies exclusively to online purchases. In-store purchases follow the return policy posted at our physical locations.
- Resellable Condition: Items must be returned unworn with all original tags, packaging, and hygienic liners intact.
Return FAQ's
Can I return an item I bought online at your physical store location?
Yes, online purchases can be returned at our San Diego location as long as they meet the return eligibility conditions. Please note, returns are processed on weekday mornings.
How long do I have to return an item?
For a full refund, items must be returned within 14 days of receipt. For an exchange or store credit, you have up to 30 days.
Are there items I can't return or exchange?
Yes, items marked as Final Sale/Sale Items cannot be returned or exchanged. Please review product details before purchasing. If you are unsure, please feel free to give us a call at (858)488-8967 or send an email to contact@thebikinishoppe.com.
What if I missed the 30-day window for a return?
Unfortunately, we're unable to accept returns or exchanges past 30 days. We encourage customers to review their purchases promptly.
How do I ship back a return or exchange?
Contact us at contact@thebikinishoppe.com for a Return Authorization. You will be responsible for return shipping costs, and we always recommend a traceable shipping method.
How will I know if my return or exchange is processed?
We'll notify you via email once your return or exchange is processed. Refunds typically appear within 10 business days, depending on your bank.
What conditions must my return meet?
Items must be unused, unworn, with all original tags, packaging, and where applicable, hygienic liners intact to qualify for a return or exchange.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.
Can I return sale items?
No, only regular-priced items are eligible for returns. Sale items, unless defective, cannot be returned and are FINAL SALE.
How do I contact you for more questions?
For further inquiries, please email us at contact@thebikinishoppe.com or give us a call at 858-488-8967. We're here to help!